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Increase effectiveness while increasing customer satisfaction.

As recent events limited traditional company-customer interactions, many businesses have been in search of ways to provide their customers with easy access to quality service. Being able to understand the challenges of customers and fostering customer loyalty is essential in establishing a long-term and sustainable sales strategy.

To help businesses provide quality service, Fintech offers the Microsoft Dynamics 365 for Customer Service (D365 Customer Service) solution. D365 Customer Service amplifies and improves customer experience at all levels.

D365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports. This solution has seen global success as it exceeds expectations by supporting a seamless experience for both your customers and employees.

The Fintech Group team is well-experienced in implementation of the full suite of Microsoft business management and intelligence software – from ERP, CRM, and Business Intelligence to cutting-edge Cloud Solutions including the D365 Customer Service solution which enables businesses to differentiate their service from the competition.

“The case for digital transformation has never been clearer and more urgent,” said Great Birri, Business Development Manager at Fintech Zimbabwe. “With the power of Dynamics 365 Customer Service, we will continue to help organizations across industries modernize and deliver seamless, connected experiences with this end-to-end, unified solution.”

Fintech offers a comprehensive range of D365 Customer Service services including: consulting, implementation, user training, and development of custom add-ons.