Implementation and Support Engineer

Implementation and Support Engineer

Harare - Zimbabwe
Posted 12 months ago

Fintech-Group is looking to hire a vibrant person to join the Zimbabwe office in the role of Implementation and Support Engineer.

Implementation Responsibilities

  • Responsible for executing of all activities pertaining to the successful installation and implementation of the project.
  • Ensuring constant communication with the client in regards to project timeline, milestones and meeting project objectives.
  • Installing, configuring, testing and maintaining operating systems, application software and system management tools
  • Moderate System Changes based on identified bugs within scripts
  • Documenting system errors and bugs, communicating and articulating to development team.
  • Documenting change requests on delivered functions of the system, communicating and articulating the same to the development team
  • Identifying, documenting, communicating and articulating project delivery risks to project team
  • Working with clients to update test scripts as well as facilitating and guiding clients in generating, documenting and communicating test cases
  • Facilitate User Acceptance Testing, System Walk Through & Training.
  • Provide consultancy in respect of product implementations
  • Installing, configuring, testing and maintaining operating systems, application software and system management tools
  • Documentation, including preparation of training outlines, customer specific databases and report packages, based on customer specifications and established standards.
  • Analyze centrally developed Customer Specific database, reports, documentation, and related applications with Senior Implementation Specialist as required to ensure that all Customer requirements are met prior to system installation.
  • Address Customer issues list and obtain final client sign-offs to validate their satisfaction with the new system.
  • Ensure efficient and prompt resolution of incidents and requests. Produce reports to identify failures and short-comings.

Support Responsibilities

  • Determine second line support calls assigned and identify the root cause of incidents and problems.
  • Provide support to clients in defining additional requirements and optimizing their implementation
  • Review and understand client processes and procedures, map these to product functionality and identify possible system enhancements
  • Provide client post-implementation support/consultancy as required
  • Ensuring the highest levels of systems and infrastructure available.
  • Provide live support coverage at Customer sites on and after the system live date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements.
  • Proactively and committedly ensure the highest levels of systems and infrastructure availability
  • Monitor and test application performance for potential risks; identify possible solutions, and work with other technical teams to implement those fixes.
  • Maintain system security, backup, and redundancy strategies
  • Liaise with vendors and other IT personnel for system problem resolution
  • Provide recommendations to key stakeholders regarding system configuration while being responsible for the enhancements of the systems already deployed.

Educational Level and experience required for the position

  • Bachelor’sDegree in IT/Software Engineering preferred or equivalent
  • At least 2years professional experience of project managing software implementations is required especially around IT Security/IT Support /DB Administration/ System Administration
  • Microsoft, ITIL Certifications, Oracle and IBM certification
  • Similar experience as a Financial Services developer or Project Implementation role
  • Good knowledge in Financial and Banking systems
  • Experience in Project Management
  • Knowledge in SQL, Oracle Databases and other databases
  • Important to possess skills in HTML, DHTML, the .Net Framework, Java, VB.Net, C#, PHP, ASP, C++
  • Sound knowledge of Information technology and related support architectures, programming and database analysis
  • Experience with managing sophisticated enterprise integrations between business applications.
  • Excellent interpersonal skills
  • Ability to solve problems creatively and effectively
  • Strong Presales skills to enable the consultant deliver eye catching presentations to clients
  • Willingness to travel

Summary of specific or special skills required for the position

Microsoft Server platforms, familiarity with Microsoft Office applications, people skills and good communication skills, mature and focused.

Send your  application to by 25th August, 2023.

Job Features

Job CategorySoftware Development

Apply Online