THE SOLUTION
Fintech installed, and commissioned the Microbanker
version 12.3 complete with Graphical User Inter-phase
for the following modules:
Core Banking
Data Entry
Loans and Deposits
General Report Writer
Signature Verification
Fintech provided user
training for technical skills transfer. The bank has
since entered into an Annual Maintenance Contract with Fintech
and are immensely happy with the level of support
being provided. The project was
done between November 2004 to April 2005.
Challenges
NBC’s upcountry branch operations were entirely
manual-based. Extraction of client details to electronic
files was a major challenge. This was achieved by
extensive and intricate planning and was successfully
accomplished prior to the commencement of the project.
Benefits
The Project helped NBC to synchronize their multi-branch
databases and thus facilitated online real-time inter-branch
transactions. The Signature verification enabled tellers
to promptly verify identity of account holders at
the teller desk.
Automatic tracking
of customer liability is now possible with the new
system. Automatic calculation and application of interest,
charges and taxes is configured into the system. Advanced
customer information query for consolidated information
is now possible.
Bank realized a return
on their investment because the figures for number
of customers at the branch have increased significantly.
Their bank deposit amounts have also risen considerably.
Achievement of a competitive
advantage over their competitors.
“The
system is user-friendly. Our Customers are now served
faster and the issue of going behind the counter to
seek for balances or approval has totally been eliminated.
These are sought on-line. All tellers have limits
and so most customers are paid instantly.” Connie,
Administration Department.
"The system
has helped us very, very much"-Andrew, Information
Technology Department.
